the ai standard

Better has no AI in your clinical work. Here's the standard that would have to change that.

We're not anti-technology — we're pro-evidence and pro-consent. So instead of a vague “no AI” promise, we're publishing the actual bar, in advance and in writing.

Every major EHR now sells an AI add-on that records or transcribes therapy sessions. Each comes with retention policies, consent complexities, and a monthly fee. We weren't comfortable putting that between clients and their privacy — so we didn't build it.

The bar

AI is off our roadmap for anything that touches protected health information — session support, note-taking, progress notes, clinical measures — until all of the following are true:

1
Real regulatory precedent exists
State licensing boards, the APA, and the FDA have established genuine guidance for AI in clinical care — not think pieces, not vendor self-certification.
2
A genuinely low-environmental-impact option exists
Care shouldn't cost the planet more than it has to.

Even then, we'd also have to see it as genuinely valuable to care — a bar of its own. Therapy has taught us not to say “never,” so we offer something sturdier: published conditions, plain principles, and communication you can hold us to. We review this standard every six months and publish the result on this page, dated. We don't foresee AI in Better's clinical work — and it cannot happen quietly. Until every condition is met, Better's clinical tools stay 100% human.

Our commitments

Better has no AI today — in your notes, your sessions, or your clients' records.
AI would not show up in your practice by surprise. If our stance ever changed, you would hear it here first — announced, documented, and dated.
It would be opt-in only, for clinician and client — off by default; not pushed, not pre-enabled, not a pop-up.
A human would have to be in the loop — AI would draft nothing a clinician doesn't review and own.
No session would be recorded without explicit, revocable client consent.
Your data wouldn't train models — ours or anyone's. That's policy today, and it would be a condition of anything we'd ever consider.
Data handling would be plain-English — retention windows you could read in one paragraph.
It would be honestly priced — not bundled into your base rate to subsidize a feature you didn't ask for.
This page is the contract. Hold us to it.
Last reviewed: July 2026 — Conditions not met. No AI on the clinical roadmap.

Will Better ever add AI?

Not until it clears a bar we've published in advance: real regulatory precedent from state boards, the APA, and the FDA, plus a genuinely low-environmental-impact way to run it — and we'd have to see it as genuinely valuable to care. None of that is true today, and we don't foresee it. If it ever shipped, it would be an option, not a default: opt-in only, human-in-the-loop, consent-first, and your data wouldn't train models — ours or anyone's. Until then: 100% human, by design.

Book a demoMore on this page is coming together — talk to us in the meantime.